Delivery & Returns

Do you ship internationally?
We are proud to offer FREE shipping to over 200 countries and islands worldwide.

How long will it take for me to receive my order?
Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 7-13 Days
Canada, Europe 9-15 Days
Australia, New Zealand 9-15 Days
Asia, Mexico, Central America, South America 15-30 Days
*This doesn’t include our 2-5 day processing time.
Max delivery time – 35 days.

If you have any other questions, please visit our Shipping & Delivery page

Returns

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
Everyone who shops on CLOTHO NYC receives the following guarantees:

  • Full Refund if you don’t receive your order.
  • Full Refund if your order does not arrive within the promised delivery time.
  • Full or Partial Refund if the item is not as described.
If you have any other questions, please visit our Returns & Exchanges page.

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