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Returns & Exchanges

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

Everyone who shops on CLOTHO NYC receives the following guarantees:

  • Full Refund if you don’t receive your order.
  • Full Refund if your order does not arrive within the delivery time promised by CLOTHO NYC.
  • Full or Partial Refund if the item is not as described.

If you did not receive the product within the guaranteed time(35 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

Your refund will not be approved if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of CLOTHO NYC (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of  CLOTHO NYC

*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us  page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.